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Our main policy is to create satisfied customers!
Quality
We strive to achieve this goal by bringing you only the highest
quality products so that you can have confidence in your purchases with us! It is our standard procedure
to under describe the items we sell. We feel that by doing so, you the customer will always be pleasantly surprised with
the quality of what you accually get!
Integrity
We also believe in the truth, thus any flaws in the items we sell are also
described. We hope you will never be gravely disapointed with anything you purchase from us. Integrity
is something we value highly!
Trust
By selling only the highest quality products and
having the integrity to accurately describe those products, we believe we will gain
your trust! We believe a customer who knows the quality of our
product, and is sure of our integrity, will be a satisfied customer
who will place in us their trust! Truth, trust, quality,
and customer satisfaction are merely buzz words to many people these days; to Stones
of Brasil they are a creed! |
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Shipping
We offer the following shipping options:
Correios Economy Mail
(14 - 24 Days)
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This is the shipping that is set in our shopping cart and includes
insurance. It is not traceable outside of Brasil, though internal enquiries can be made.
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Correios EMS
(5 - 7 Business Days Delivery)
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Please contact us and we will calculate costs then send you a PayPal
invoice with insurance included. Traceable Worldwide!
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Sedex Express
(4 - 6 Business Days Delivery)
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Please contact us and we will calculate costs then send you a PayPal
invoice with insurance included. Traceable Worldwide!
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We go to great lengths to make sure your item arrives safely!
All items are shipped in a custom made high density cardboard and Styrofoam double box!
The item is wrapped in bubble wrap, then triple wrapped in newspaper! It is layed on a bed of newspaper, then tightly pack
with newspaper all around!
All items are shipped Insured with Tracking.
We Do Not Ship Without Insurance!
Please contact us for shipping charges on
Multiple Item Purchases.
The PayPal checkout system does not allow for the actual discounts we can give on shipping by combining
multiple orders. We will reply with an invoice that you can then pay directly through Paypal using the address:
sales@stonesofbrasil.com
Payment Methods
If you are interested
in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Mastercard, Visa, Discover,
and American Express through PayPal for online orders.
You may also call 1-866-839-8572 to place an order
over the phone. If you pay by Cashiers Check or Money Order your order will ship the day of deposit. If you pay by personal
check, your order will ship 5 business days after we receive your check. We will supply you with the U.S. bank address and
account # to which you should mail your payment.
Privacy Policy
Contact information including email address, telephone number, address,
etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining
to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely
to bill the customer for their order.
Returns Policies
We Offer A 100% Unconditional Money Back Guarantee!*
We want you to be satisfied with what you purchase from us!
If you are not satisfied we will do just about anything to correct
the situation!
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All sales are final seven (7) days after delivery.
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If you are dissatisfied with an item please contact us by email or phone with the
reason for your dissatisfaction within seven (7) days.
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We request returned items be shipped via a trackable method and insured.
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We will assist you in handling claims for damages ocurring during shipping with USPS,
Correios, or Sedex insurance claims.
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We do not refund postage.
We will gladly and diligently work with you toward a solution to your dissatisfaction.
We are open to and will consider any suggestions you may wish to make as a resolution.
*This guarantee does not apply to wholesale sales, please contact us for terms.
Returns Address
Stones of Brasil
39-A Shelter Rock Rd.
Danbury, CT 06810
United States
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Call Us At
55-33-3221-6067 |
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Stones of Brasil
"Honesty, Integrity, Trust"
Site
Catalog
Due to the precipitous decline in the exchange rate of the U.S. Dollar,
the fact that we charge Actual Costs, do not charge for Handling or Materials and
can not possible change rates weekly on over 800 items; we may need to invoice you
for additional shipping costs because; we need receive at least those Actual Shipping Costs.
We hope that you can understand this necessity. Thank you for your cooperation!
"Deus`e Fiel" Stones
of Brasil
Rua 15 do
Novembro #392 | B. Sao Paulo | CEP 35030-510 | Governador Valadares, M.G. | Brasil
Tele. US: 866-839-8572 | Brasil: 55-33-3221-6067
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